Version 2, last updated 16 September 2026
Last updated 16 September 2026
This policy explains what you are buying from 8 SIGNS LIMITED ("8 Signs", "we", "us"), a company registered in Hong Kong at Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R., and when you can get your money back. It sits alongside our Terms of Service. Where the two disagree about refunds, this policy governs.
Questions about any purchase: support@8signs.io.
Refunds within 48 hours, with no reason needed, provided you have not used the purchase. Ask within 48 hours of any purchase made on app.8signs.io and it will be refunded. This mirrors what you would receive when buying the same thing on Google Play.
Two ways to ask for a web refund. Web payments are taken by Stripe through Link. You can request a refund from Link at support.link.com, which is linked from the Credits and Reports pages in the app, or by emailing support@8signs.io. The same rules apply either way.
Used purchases are not refundable. Once you generate a single report from a bundle of credits, that purchase is no longer refundable, in the same way that a subscription stops being refundable once you have used what you paid for.
Report credits expire 30 days after you buy them, whether used or not. The expiry date is shown in the app next to every batch of credits you hold.
A report that fails costs you nothing. The credit is returned automatically.
App store purchases are refunded by the store. The store took the payment, and only the store can return it.
The sections below set out the detail.
There are two separate products, and they work differently.
8 Signs Pro is a recurring subscription. It renews automatically at the end of each period until you cancel. It unlocks the Pro allowances for Seek and Connections and the Pro relationship types.
Report credits are consumable. You buy them in a bundle, and one credit is spent each time you generate a Bazi report. They are not a subscription, they do not renew, and they are not included in Pro unless the purchase page says so at the time.
On the web (app.8signs.io). Payments are taken by Stripe, which acts as merchant of record through its Link service. This is the LINK.COM line that you will see on your statement. You can request a refund in either of two ways:
from Link, at support.link.com, which normally answers within five working days; or
from us, by emailing support@8signs.io.
This policy applies whichever you choose. Stripe may also refund a payment on its own initiative. If the problem is with the product rather than the payment, for example a report failed or something is wrong with what you received, please email us, because that is ours to put right.
On Google Play or the App Store. The store is the seller. Refunds are governed by that store's policy and must be requested from the store, not from us. We cannot reverse a store charge. If the store declines and you believe the outcome is wrong, contact us and we will look into it, although we cannot promise an outcome that we do not control.
For anything bought on the web, request a refund within 48 hours of the charge, either from Link at support.link.com or by emailing support@8signs.io, and it will be refunded. You do not need to give a reason, and we will not ask for one.
Three limits apply, all of which also apply on Google Play:
Nothing may have been used. The 48 hours allows you to change your mind; it does not provide a free report. If any credit from that purchase has been spent, even one out of twenty-five, the purchase is no longer refundable. The subscription follows the same rule: once you have received what you paid for, the purchase is complete.
A bundle is refunded as a bundle. We refund the whole purchase and take all of its credits back. We do not split a bundle, because the price per report falls as the bundle gets larger, and refunding part of a large bundle would give you the bulk discount on the credits you kept.
Once per item. If you buy the same thing again after a refund, the 48-hour window does not reset for it.
After 48 hours, sections 4, 5 and 6 apply. So do your statutory rights, which in some countries are wider than this window and are set out next.
If you are a consumer in the UK, the EU or the EEA, you normally have 14 days to cancel a distance purchase and receive a full refund, without giving a reason. That right is set by law, it is longer than the 48 hours above, and nothing in this policy takes it away.
Two things change how it applies here, and we ask you to agree to both at checkout:
Pro starts immediately. When you tick the box asking for it to start at once and acknowledging what that means, the 14-day right no longer applies once you have used a Pro feature. If you subscribe and change your mind before using anything that Pro unlocks, you are still covered.
Report credits are digital content supplied immediately. When you tick the box asking for immediate supply and acknowledging that doing so ends your cancellation right, the 14-day right no longer applies once you have generated a report from that purchase. A purchase that you have not drawn on at all is still refundable within 14 days.
If you were not asked for that consent, the ordinary 14-day right applies in full.
To cancel within 14 days, email support@8signs.io from the email address on the account. You do not need to explain why.
Cancelling. You can cancel at any time. Cancelling stops the next renewal and keeps your Pro access running until the end of the period you have already paid for. We do not pro-rate a part-used period outside the cases set out in this policy.
Using any of it ends the refund. The same rule applies as for report credits, for the same reason: once you have received what you paid for, the purchase is complete. If you use a single Pro feature (for example a Pro-only relationship type, a Seek message beyond the free allowance, or an extra Connection), that period is not refundable, in whole or in part. We do not pro-rate.
Renewals. If a renewal charge takes you by surprise, tell us within 14 days of the charge and we will refund it in full, provided you have not used any Pro feature in the new period.
Price changes. We will tell you before a price change takes effect. If you do not want the new price, cancel before the renewal date and you will not be charged it.
Expiry: 30 days, used or not. Report credits expire 30 days after the moment you buy them. This applies whether you have used them or not: an untouched batch expires on the same day as a half-used one would. The expiry date is shown on the purchase page before you pay and again in the app beside every batch of credits you hold, so you can always see what you have and how long it lasts. Credits are always spent oldest first, so the ones closest to expiring are used before the ones you bought later.
An expired credit cannot be used and is not refundable. If a batch expires unused for a reason you think we should take into account, for example because you were ill, you were away or you did not see the reminder, email us and we will look at restoring it.
Using any of a bundle ends the refund on all of it. If you generate one report from a bundle of twenty-five, that purchase is no longer refundable, in whole or in part. This is because the larger bundles cost less per report, so refunding the unused remainder of a large bundle would leave you having paid the bulk rate for the reports you kept. If you are not sure the reports are for you, you can buy a single credit first. The single credit is offered for that purpose.
Unspent credits. These are refundable within 48 hours under section 3, and within 14 days under section 4 if you are a UK, EU or EEA consumer, provided none of that purchase has been used.
Spent credits. A credit is spent when a report has been generated and is readable in your account. That is a delivered digital product, and it is not refundable simply because you disagree with what it says. A Bazi reading is an interpretation, not a factual claim, and reading it is what you paid for.
If we refund a purchase, its credits are removed. A refund returns the money and removes the credits from your balance at the same time. You cannot keep both.
Reports that fail. If a report does not generate, you are not charged. The credit is returned automatically, and if anything goes wrong on our side after the charge, our systems return it within fifteen minutes. If you were charged for a report that you cannot open, tell us and we will refund the credit and, if you prefer, the money.
We will refund in full, whatever the timing, if:
you were charged twice for the same thing;
you were charged after cancelling;
the service was materially unavailable for a sustained period during a period you paid for; or
a report or reading was not delivered and we cannot deliver it.
We may decline a refund where an account has been used in breach of our Terms, or where a pattern of purchases and refunds suggests that the request is not genuine.
For web purchases, request a refund from Link at support.link.com, or email support@8signs.io from the address on the account and tell us what you bought and roughly when. You do not need an order number. For app store purchases, ask the store (section 2).
We aim to answer within 3 business days. An approved refund is returned to the original payment method. Once we send it, your bank or card issuer usually takes 5 to 10 business days to show it, which is outside our control.
Nothing here limits the rights you have under the consumer law of the country you live in, including the Hong Kong Sale of Goods Ordinance, the UK Consumer Rights Act 2015, or equivalent EU consumer protections. If you think we have made the wrong decision, reply to us and tell us. We aim to resolve any disagreement directly.
8 SIGNS LIMITED Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R. support@8signs.io