Version 1 — last updated 10 September 2026
Last updated 7 September 2026
This policy explains what you are buying from 8 SIGNS LIMITED ("8 Signs", "we", "us"), a company registered in Hong Kong at Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R., and when you can get your money back. It sits alongside our Terms of Service; where the two disagree about refunds, this policy governs.
Questions about any purchase: support@8signs.io.
The rest of this page is the detail behind those four lines.
There are two separate things, and they work differently.
8 Signs Pro is a recurring subscription. It renews automatically at the end of each period until you cancel. It unlocks the Pro allowances for Seek and Connections and the Pro relationship types.
Report credits are a consumable. You buy them in a bundle and one credit is spent each time you generate a Bazi report. They are not a subscription, they do not renew, and they are not included in Pro unless the purchase page says so at the time.
On the web (app.8signs.io). Payments are processed by Stripe, which acts as merchant of record. Ask us and we will handle it under this policy.
On Google Play or the App Store. The store is the seller. Refunds are governed by that store's policy and must be requested from the store, not from us. We cannot reverse a store charge. If the store declines and you believe the outcome is wrong, contact us and we will look at it, but we cannot promise an outcome we do not control.
For anything bought on the web, email support@8signs.io within 48 hours of the charge and we will refund it. You do not need to give a reason and we will not ask for one.
Three honest limits on that promise, all of which also apply on Google Play:
After 48 hours, sections 4, 5 and 6 apply. So do your statutory rights, which are wider than this window in some countries and are set out next.
If you are a consumer in the UK, the EU or the EEA you normally have 14 days to cancel a distance purchase and get a full refund, without giving a reason. That right is law, it is longer than the 48 hours above, and nothing in this policy takes it away.
Two things change how it applies here, and we ask you to agree to both at checkout:
If you were not asked for that consent, the ordinary 14-day right applies in full.
To cancel within 14 days, email support@8signs.io with the email address on the account. You do not need to explain why.
Cancelling. You can cancel at any time. Cancelling stops the next renewal and keeps your Pro access running until the end of the period you have already paid for. We do not pro-rate a part-used period outside the cases in this policy.
Using any of it ends the refund. The same rule as report credits, for the same reason: once you have had the thing you paid for, the money has been earned. Use a single Pro feature - a Pro-only relationship type, a Seek message beyond the free allowance, an extra Connection - and that period is not refundable, in whole or in part. We do not pro-rate.
Renewals. If a renewal charge takes you by surprise, tell us within 14 days of the charge and we will refund it in full, provided you have not used any Pro feature in the new period. We would rather do that than argue.
Price changes. We will tell you before a price change takes effect. If you do not want the new price, cancel before the renewal date and you will not be charged it.
Expiry - 30 days, used or not. Report credits expire 30 days after the moment you buy them. This applies whether you have touched them or not: an untouched batch expires on the same day a half-used one would. The expiry date is shown on the purchase page before you pay and again in the app beside every batch of credits you are holding, so you can always see what you have and how long it lasts. Credits are always spent oldest first, so the ones closest to expiring are used before the ones you bought later.
An expired credit is gone and is not refundable. If a batch expires unused and you think that is unfair - you were ill, you were away, you did not see the reminder - email us. We would rather put it back than lose a customer over a calendar.
Using any of a bundle ends the refund on all of it. Generate one report from a bundle of twenty-five and that purchase is no longer refundable, in whole or in part. That is deliberate rather than mean: the larger bundles cost less per report, so refunding the unused remainder of a large bundle would leave you having paid the bulk rate for the reports you kept. If you are not sure the reports are for you, buy one credit first - it exists for exactly that.
Unspent credits. Refundable within 48 hours under section 3, and within 14 days under section 4 if you are a UK, EU or EEA consumer, provided none of that purchase has been used.
Spent credits. A credit is spent when a report has been generated and is readable in your account. That is a delivered digital product and is not refundable simply because you disagree with what it says - a Bazi reading is an interpretation, not a factual claim, and reading it is the thing you paid for.
If we do refund a purchase, its credits go. A refund returns the money and removes the credits from your balance at the same time. You cannot keep both.
Reports that fail. If a report does not generate, you are not charged. The credit is returned automatically, and if anything goes wrong on our side after the charge our systems return it within fifteen minutes. If you were charged for a report you cannot open, tell us and we will refund the credit and, if you prefer, the money.
We will refund in full, whatever the timing, if:
We may decline a refund where an account has been used in breach of our Terms, or where a pattern of purchase-and-refund suggests the request is not genuine.
Email support@8signs.io from the address on the account, and tell us what you bought and roughly when. You do not need an order number.
We aim to answer within 3 business days. An approved refund is returned to the original payment method. Once we send it, your bank or card issuer usually takes 5-10 business days to show it - that part is outside our control.
Nothing here limits rights you have under the consumer law of the country you live in, including the Hong Kong Sale of Goods Ordinance, the UK Consumer Rights Act 2015, or equivalent EU consumer protections. If you think we have got a decision wrong, reply to us and say so - we would rather resolve it directly.
8 SIGNS LIMITED Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R. support@8signs.io